Refund Policy
At Pal Switch, we strive to provide a seamless and enjoyable experience for all our users engaging in our diverse features, including gifting, marketing, and advertising. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds can be processed.
1. Eligibility for Refund:
1.1 Gifting Feature:
- Refunds for virtual gifts or items purchased through our gifting feature will only be considered if there is a technical issue or error that prevents the proper delivery of the item.
1.2 Marketing and Advertising Features:
- Refunds for marketing campaigns and advertising services will be assessed on a case-by-case basis. If there is a failure to deliver the agreed-upon services, a refund may be issued.
2. Refund Request Process:
2.1 Users must submit a refund request through our customer support system within 5 days from the date of the transaction.
2.2 The refund request must include detailed information about the issue, along with any supporting documentation such as screenshots or transaction records.
3. Non-Refundable Items:
3.1 Certain items or services may be deemed non-refundable, including but not limited to promotional deals, limited-time offers, or items explicitly labeled as non-refundable during the purchase process.
4. Refund Approval:
4.1 Refunds will be approved at the discretion of Pal Switch, taking into consideration the nature of the issue and adherence to the eligibility criteria.
4.2 Pal Switch reserves the right to deny a refund request if it is determined that the issue arose due to user error or misuse of the platform.
5. Refund Processing:
5.1 Once a refund is approved, the processing time may vary based on the payment method used during the original transaction.
5.2 Refunds will be issued in the same currency and through the same payment method used for the original transaction.
6. Changes to Refund Policy:
6.1 Pal Switch reserves the right to modify or update this Refund Policy at any time without prior notice. Users are encouraged to review this policy periodically for any changes.
By using Pal Switch's gifting, marketing, and advertising features, users agree to abide by this Refund Policy. If you have any questions or concerns regarding refunds, please contact our customer support team at support@palswitch.com
Pal Switch - Connecting Generations
